Helps & FAQs

Get answers to common questions and issues here.

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How do I top up my airtime?

Choose the country from the provided list and enter the recipient's phone number or input the number directly with the country code, for example +(123) 4567890

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. You can choose the payment method that is most convenient for you during the top-up process.

Is the top-up process secure?

Yes, the top-up process is completely secure. We use industry-standard encryption and security measures to protect your payment information and ensure a safe transaction.

What if I entered the wrong phone number?

If you entered the wrong phone number during the top-up process, unfortunately, we are unable to correct it after the transaction is completed. Please ensure you enter the correct number to avoid any issues..

How long does it take for the top-up to be processed?

The top-up is usually processed instantly. Once the payment is confirmed, the recipient's phone will be topped up, and they can use the airtime right away.

Can I top up airtime for someone in another country?

Yes, you can top up airtime for someone in another country. During the top-up process, just make sure to enter the recipient's correct phone number with the correct country code, and the airtime will be sent to their number.