Privacy Policy

We collect the following types of information when you use Click Airtime:

1. Personal Information – Your name, email address, phone number, billing address, and payment details provided during checkout.
2. Recipient Data – Phone numbers of the people you send airtime or data to.
3. Transaction Data – Airtime and data purchase amounts, payment method, purchase history, timestamps, and the recipient's mobile network.
4. Technical Data – IP addresses, browser type, device information, and activity logs collected automatically for security and analytics purposes.
5. Communication Data – Records of your communications with our support team, including emails and any feedback you provide.

We collect this information directly from you when you make a purchase, create an account, or contact us. Technical data is collected automatically through cookies and similar technologies when you browse our website.

We use the information we collect to:

• Provide, process, and manage airtime and data top-ups to the phone numbers you specify.
• Deliver airtime and data top-ups to the recipients you designate.
• Show your transaction history, order details, and receipts.
• Process payments and verify transactions.
• Send you order confirmations, delivery notifications, and receipts.
• Improve our services, website performance, security, and fraud prevention.
• Communicate with you regarding transactions, updates, or support requests.
• Comply with legal obligations and respond to lawful requests from authorities.

We do not use your personal information for automated decision-making or profiling that produces legal effects concerning you.

We process your personal information based on the following legal grounds:

• Contractual necessity – processing required to fulfill the airtime top-up service you have requested, including payment processing and delivery.
• Legitimate business interests – such as service improvement, fraud prevention, security monitoring, and analytics.
• Legal obligations – for financial reporting, tax compliance, and regulatory processes.
• Your consent – for optional features such as marketing communications. You may withdraw your consent at any time.

Where we rely on legitimate interests, we ensure that your rights and freedoms are not overridden by our interests. You have the right to object to processing based on legitimate interests at any time.

Click Airtime uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies – required for the website to function properly, including session management, security features, and payment processing. These cannot be disabled.
• Analytics cookies – we use Google Analytics to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience. These cookies collect anonymized data.
• Functional cookies – these remember your preferences (such as language and currency) to provide a more personalized experience.

We do not use advertising or tracking cookies for profiling purposes. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

We do not sell your personal data. However, we may share limited information with the following third parties to provide our services:

• Mobile network operators – to process and deliver airtime and data top-ups to recipients.
• Payment providers – to securely process your transactions (e.g., Visa, Mastercard, PayPal).
• Service providers – third-party companies that help us operate our platform, such as cloud hosting providers and analytics services, who are bound by confidentiality agreements.
• Authorities – where required by law, regulation, or legal process.

All third parties with whom we share data are required to protect your information and may only use it for the specific purposes we have engaged them for.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

• Transaction records are retained for as long as legally required for financial regulations, tax compliance, and dispute resolution purposes.
• Recipient phone numbers associated with your transactions are retained for the duration required by financial regulations, after which they are anonymized or deleted.
• Technical and analytics data is retained for up to 24 months to help us improve our services and detect security threats.

If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law. You can request deletion by contacting us at privacy@clickairtime.com.

We take the security of your personal information seriously. We use encryption, firewalls, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction.

All payment transactions are processed through PCI DSS-compliant payment providers and protected with 256-bit SSL encryption. We never store your full credit card details on our servers.

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

You are responsible for keeping your login credentials secure and should notify us immediately at support@clickairtime.com if you suspect unauthorized access to your account.

Click Airtime operates across multiple countries, and your personal information may be transferred to and processed in countries outside your country of residence. This includes countries where mobile network operators are located to deliver airtime and data top-ups.

Some of these countries may have different data protection standards than your home country. We take steps to ensure that your data receives an adequate level of protection wherever it is processed, including implementing appropriate safeguards such as data processing agreements with our partners.

By using Click Airtime, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.

Depending on applicable data protection laws in your jurisdiction, you may have the following rights regarding your personal information:

• Right of access – request a copy of the personal data we hold about you.
• Right to rectification – correct or update inaccurate or incomplete information.
• Right to erasure – request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing – limit how we use your data in certain circumstances.
• Right to data portability – receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object – object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@clickairtime.com. We will respond to your request within 30 days.

Please note that you are responsible for ensuring that the phone numbers you enter are correct and that you have the right to send airtime to the recipients you specify.

Click Airtime is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us at privacy@clickairtime.com. We will take steps to verify the claim and delete such information promptly.

If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take immediate steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be posted on this page with a revised “Last Updated” date.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to provide prominent notice, such as a banner on our website or an email notification where applicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Click Airtime after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Privacy Inquiries: privacy@clickairtime.com
• General Support: support@clickairtime.com
• General Inquiries: info@clickairtime.com

We typically respond to privacy inquiries within 48 hours.