Refund Policy

At Click Airtime, we want every transaction to be a smooth experience. We understand that sometimes things don't go as expected, and we're committed to resolving issues fairly and promptly.

This policy outlines when and how you can request a refund for airtime and data top-up purchases made through www.clickairtime.com. Due to the nature of digital products, all purchases are generally final — however, we will always do our best to help when something goes wrong on our end.

You may be eligible for a refund in the following situations:

• The airtime or data was not delivered due to a system error on our end.
• You were charged more than once for the same transaction (duplicate charge).
• The transaction failed but your payment method was still debited.
• The recipient's mobile network was unable to process the top-up due to a network-side error.

If your situation matches any of the above, please contact our support team and we'll work to resolve it as quickly as possible.

Refunds are not available in the following cases:

• Successfully delivered airtime — once airtime or data has been delivered to the recipient's phone, it is consumed immediately by the mobile network and cannot be reversed.
• Incorrect recipient details — if you entered the wrong phone number or country code, we cannot recover the airtime.
• Change of mind — refunds are not issued if you simply change your mind after a successful delivery.
• Expired request window — refund requests must be submitted within 7 days of the transaction date.

We encourage you to double-check the recipient's phone number and country code before confirming your purchase to avoid issues.

Once you've submitted your refund request, here's what to expect:

• Acknowledgment — We'll confirm receipt of your request within 24 hours.
• Investigation — Our team reviews the transaction details and contacts the network operator if needed. This typically takes 2–3 business days.
• Decision — You'll receive an email with the outcome of your request, including an explanation if the refund is not approved.
• Refund issued — If approved, the refund is processed to your original payment method. Processing times depend on your bank or payment provider (typically 5–10 business days).

We'll keep you informed at every step of the process via email.

Here's a summary of the key timelines involved in the refund process:

Please note that these are estimated timelines. Actual processing times may vary depending on your bank, payment provider, or the mobile network operator involved.

If you're unsure whether your situation qualifies for a refund, don't hesitate to reach out. We're happy to help and will do our best to resolve your concern.

Email us at support@clickairtime.com with your transaction details and we'll get back to you within 24 hours.

You can also review our Terms & Conditions and Privacy Policy for more information about our services.